Terms of Service

Garden Strategy Sessions

By booking a session with Ben Strong, you agree to the following terms:

1. Booking & Payment

- All sessions must be paid in full prior to booking your spot.

- Sessions must be redeemed within 12 months of purchase.

- Bookings are made through the designated scheduling system (Calendly) or via direct arrangement.

2. Rescheduling & Cancellations

- You may reschedule your session up to 24 hours in advance at no cost.

- Cancellations made with more than 24 hours’ notice are able to reschedule.

- Cancellations made less than 24 hours before the session are non-refundable but may be rescheduled at Ben’s discretion.

3. No-Shows

- If you miss your session without notice, it will be considered forfeited and non-refundable.

4. Refund Guarantee

- If you don’t find the session valuable, notify us within 48 hours and we’ll issue a full refund — no questions asked. We stand by the quality and integrity of this service.

5. Session Format

- Sessions are delivered via video call (Google Meets or other agreed platform).

- You’ll receive a confirmation email with a meeting link and any prep instructions after booking.

6. Post-Session Correspondence

- You’re welcome to send one follow-up email within 7 days of your session with any quick clarification questions.

- Ongoing email support, detailed advice or design revisions beyond that fall outside the scope of a single session and may require booking additional time.

7. Multi-Session Packages

- If you book a multi-session package (e.g., 3 sessions), all sessions must be redeemed within 12 months of purchase.

- It is your responsibility to schedule the sessions within this period. Unused sessions after 12 months will expire and are non-refundable.

8. What You’ll Receive

- One-on-one guidance tailored to your space, goals, and garden context.

- Optional session notes or summary may be provided, depending on the nature of the consult.

9. Your Responsibility

- To get the most from your session, please fill out the pre-session form and upload any supporting documents prior to your session so that Ben can review them ahead of time.

- Come prepared with relevant info (e.g. site photos, sketches, key goals, plant lists).

- Take notes and ask questions — the session is yours to use however best supports your garden journey.

10. Intellectual Property

- All content, resources, and materials shared in sessions are for your personal use only. They may not be reused, copied, or redistributed without permission.

11. Disclaimer

- All guidance is based on Ben’s professional experience in design, permaculture, and urban homesteading. While every effort is made to tailor recommendations to your context, results may vary and are not guaranteed. Architectural advice is outside of the scope of this service.